HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.JOB DESCRIPTION:The role of the Account Manager reports to the Area Manager and is responsible for developing and establishing strong relationships with hotel partners ensuring they have a clear understanding of HBX value proposition and the different tools to maximize their revenue growth with us. Building rapport and trust via consultative approach with partners is a crucial aspect of an Account Manager´s role in their portfolio management.Effectively manage and enhance their portfolio through the negotiation of the right commercial conditions adapted to each partner needs, as well as, integrating the ecosystem via tailoring the product offering. This role is also responsible for ensuring they meet or exceed performance and financial targets and focuses on driving profitability and differentiation as a competitive advantage as well as joint-value proposals to foster long-term relationships.Responsibilities:Partnership buildingActing as the primary point of contact for hotel partners and management companiesBuilding rapport and knowledge-based trustDrive joint-value catered to partner needsAttending to industry events and engaging in networking opportunities to strengthen relationships and stay connected with our key partnersEnsure the supplier has a clear understanding of Hotelbeds and its possibilities (Marketing packages, Markets and clients promotions, tools and new processes) that allows optimizing the income of each hotel.Portfolio and Performance ManagementMonitoring the Performance and KPIs for each hotel and cluster, working closely with the Yield Manager to ensure the right conditions are in place at all timesIdentify opportunities via comprehensive market trends analysisUnderstand and correlate commercial conditions with business impact (increase in conversion rates)Assist in regular performance reviews with the Yield Manager and line manager to identify areas of improvement and agree on strategic action plansStrategy implementation and deliveryImplement and deploy the strategic plans communicated by the Regional Managers and Area managers aligned with the overall organizational goals and objectivesWork on strategic account planning by prioritizing the right partner interactions at the right timeSupport the Ecosystem integration by tailoring the product offering to each partner's needs (Roiback, MKT products, Data, Insurance, etc)Understand your portfolio’s potential and adapt the overall proposal to meet our partners' needs in a holistic approachIdentify the key elements to improve the overall contracting quality that will drive the increase in conversion rate and materialize the hotel’s or cluster's potentialIdentify key opportunities aligned with the partner’s strategy (markets, lead times, volume growth in certain customer segments, etc)Identify strategic accounts to be acquired as part of the existing partner’s portfolioNegotiate differentiated conditions to ensure competitive advantages with key partners (Exclusive conditions, tailor contracting for key customers, SPA or SVC agreements, etc)Work very closely with the yield manager towards mutual goals and objectivesWork closely with the account developers on the transition of hotels and clusters to be moved to differentiated (strategic acquisitions, SPAs, etc)Work closely with the Direct channel specialists team to accelerate the Ecosystem deployment and new deals acquisitionMaintain close relationships with other account managers to foster collaboration and best practice sharingWork closely with other departments to ensure smooth operation (marketing, operations, commercial enablement hub, SPA specialists, commercial optimization, competitiveness, etc)Ensure the usage and adoption levels of the company tools or processes agreed with area managerActive participation in the usage of any new tool and process implemented as well as providing constructive feedback towards its constant improvementEnsure continuity of the usage and adoption of tools and processes aligned with the company objectivesCollaborate with the decision on standardization across the region to ensure consistency and efficiencyRequirements:CapabilitiesMarket Expertise and Relationship Building: Demonstrate a deep understanding of the hotel landscape, build strong partnerships, and tailor solutions to meet individual hotel needs.Commercial Acumen and Negotiation Mastery: Master the negotiation process, structure optimal commercial agreements, and optimize the use of HBX' tools to drive business growth and profitability.Business Development and Planning: Identify new business opportunities, develop comprehensive business plans, and prioritize initiatives based on business fundamentals.Data-driven decision-making: Leverage data and insights to inform decision-making, optimize performance, and identify areas for improvement.Product and Revenue Management Expertise: Possess a deep understanding of Hotelbeds' product portfolio and hotel revenue management principles to optimize pricing and inventory strategies.Teamwork and Collaboration: Collaborate effectively with internal and external stakeholders, sharing knowledge and aligning efforts to achieve common goals.Agility and Adaptability: Demonstrate the ability to thrive in a dynamic environment, embrace change, and think creatively to overcome challenges.ExperiencePrevious experience in commercial roles with direct contact with clientsPrevious experience in contracting and negotiation with customersExcellent in English spoken and writtenAccount Growth PlansQualificationsBachelor's or master’s degree in business administration, Tourism Management or similarProficient level of English and any additional language would be a plusYou will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.As well as an attractive benefits package, you will be able to work:Within an innovative, engaging and multicultural environment.Have the opportunity to build strong and lasting business relationships and friendships from around the world.Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.#J-18808-Ljbffr