Descripción del trabajo Aker BioMarine is a leading human health and nutrition innovator that develops krill-derived products for consumer health and nutrition. Krill is a natural, powerful, and health-promoting source of nutrients from the pristine waters of Antarctica, and Aker BioMarine has a unique position in its industry.In Aker BioMarine, we believe in a world where everyone has access to quality nutrition and good health without compromising the planet. We are looking for more people like us, who believe they can make a difference in the world.We are about 180 employees globally, with more than 25 nationalities, spread across all time zones and most continents. Together, we form an international, high performing, diverse and fun work environment.Working with us means you appreciate diversity, are highly skilled within your field and can cope with unexpected situations. You enjoy a fast pace, tolerate quick decisions and continuously ongoing changes. You are a true team player who “chips in” when the situation requires so.About the Role The Director of Customer Care & Logistics will be responsible for driving operational strategies that ensure seamless order fulfillment, outstanding customer experiences, and efficient logistics operations. This role is critical in managing key relationships with warehouses and carriers, optimizing workflows, and enhancing overall service efficiency. The ideal candidate will be a hands-on leader with a passion for process improvement, collaboration, and customer satisfaction.Key Responsibilities Leadership & Team Development Lead, mentor, and develop a team of customer care representatives, fostering a high-performance and customer-focused culture.Ensure exceptional service levels by overseeing customer inquiries, order management, and proactive issue resolution.Order Fulfillment & Logistics Management Oversee the timely invoicing and delivery of orders, ensuring a seamless experience for customers.Build and maintain strong partnerships with warehouse providers, managing contracts, budgets, and operational workflows.Lead relationships with 'last mile' carriers, negotiating contracts and optimizing performance.Ensure compliance with import / export regulations and leverage free trade agreements to optimize operations.Process Improvement & Systems Management Serve as an ERP superuser, contributing to system improvements and cross-functional projects.Define and manage key performance indicators (KPIs) for customer care, logistics, and warehouse management.Develop and implement risk management strategies for logistics and customer care operations.Collaborate cross-functionally with Sales, IT, and Finance to enhance customer experience and operational efficiency.Strategic Planning & Business Growth Provide insights and recommendations to senior leadership on process improvements, cost-saving opportunities, and potential risks.Lead or participate in ad hoc logistics and customer care initiatives to support the company’s strategic objectives.Support employee training and onboarding efforts to enhance team capabilities.What We’re Looking For Experience & Skills 5-7 years of experience in logistics, customer care, or supply chain management, with proven leadership or managerial experience.Strong track record of driving operational excellence and process improvements.Experience managing end-to-end supply chain processes, including inventory management, order fulfillment, and last-mile delivery.Hands-on experience with third-party logistics providers, warehouses, and carriers, including contract negotiations.Proficiency in ERP systems and project management (implementation or system upgrades preferred).Familiarity with international import / export regulations, free trade agreements, and customs processes.Education Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or a related field preferred.The Director Customer Care will work in our offices in Altafulla, Spain. International travel will be required to some extent.#J-18808-Ljbffr