Crm Solutions Specialist

FC Barcelona , Elche, 2025-03-06 18:13:48

Descripción

Al Barça som MÉS QUE UN CLUB perquè tenim un ferm propòsit: volem transformar el món a través de la nostra manera d’entendre l’esport, amb la nostra essència Barça, i amb el nostre compromís social.Quina és la nostra essència?Tenim un estil propi... quan juguem volem guanyar, però sobretot volem jugar sense renunciar al nostre estil.Som una escola de vida que forma persones a través de l’esport.Treballem per la igualtat de gènere en l’esport potenciant els equips femenins.Creiem en les diferents disciplines, per això competim amb 5 esports professionals diferents.Treballem amb els millors professionals i experts del món de l’esport, generant nous coneixements que apliquem i compartim.Sabem que l'esport pot ser una eina de canvi social; per això, els nostres valors inspiren les nostres accions tant dins com fora del terreny de joc.Som un Club propietat de més de 144.000 socis i sòcies que prenen grans decisions democràticament.Fomentem la inclusió de la diversitat de manera equitativa entre totes les persones del nostre entorn.Per tot això, podem fer realitat el nostre propòsit essent capdavanters, amb la nostra personalitat i els nostres valors.Què busquem? L’Àrea de Tecnologia busca incorporar una persona en la posició de CRM Solutions Specialist. Aquest és un rol híbrid que combina experiència en consultoria, desenvolupament, arquitectura, anàlisi i gestió de projectes, amb focus en tecnologia Salesforce. Aquest professional serà responsable d’implementar, personalitzar, analitzar i optimitzar solucions Salesforce a través de tots els seus mòduls, incloent Service Cloud, Sales Cloud, Marketing Cloud, Communities, Identity, Data Cloud, etc. Donarà suport a entorns tant B2C com B2B, assegurant que Salesforce s’alineï amb els objectius de l’empresa i aporti el màxim valor a les àrees involucrades.Funcions principals:Consultoria:Col·laborar amb les parts interessades per identificar necessitats empresarials i traduir-les en requisits que es puguin traslladar a les diferents Orgs de Salesforce.Proporcionar orientació estratègica sobre les millors pràctiques per a la implementació i l’ús de Salesforce.Realitzar tallers i sessions de formació per fomentar l’adopció de Salesforce a tots els equips.Desenvolupament, Arquitectura i Personalització:Configurar i personalitzar els mòduls de Salesforce, incloent fluxos de treball, automatitzacions, objectes personalitzats i components Lightning.Desenvolupar i mantenir integracions entre Salesforce i altres sistemes mitjançant APIs (REST, SOAP). Coneixements de Mulesoft.Crear i desplegar solucions personalitzades utilitzant eines de desenvolupament de Salesforce com Apex, Visualforce i Lightning Web Components.Resoldre problemes tècnics i implementar solucions per millorar la funcionalitat de Salesforce.Supervisió i definició de l’arquitectura de l’ecosistema de núvols Salesforce implantats.Anàlisi de dades:Analitzar dades de Salesforce a través dels diferents mòduls per generar informes i informes accionables per a la presa de decisions.Dissenyar i mantenir panells de control dins de Salesforce per supervisar els indicadors clau de rendiment (KPIs - OKRs).Garantir la qualitat i integritat de les dades en els sistemes de Salesforce mitjançant auditories regulars i processos de validació.Gestió de Projectes:Planificar i liderar projectes relacionats amb Salesforce, assegurant el lliurament puntual dins de l’abast i pressupost.Coordinar amb equips multidisciplinaris per alinear les iniciatives de Salesforce amb els objectius de l’organització.Identificar riscos i implementar estratègies de mitigació per garantir l'èxit del projecte.Formació:Grau en Ciències de la Computació, Tecnologia de la Informació, Administració d’Empreses o un camp relacionat. Es considerarà experiència equivalent.Formació complementaria:Domini de les eines de desenvolupament de Salesforce (Apex, Visualforce, Lightning Web Components).Expertesa en configuració de Salesforce, incloent fluxos de treball, automatització de processos i configuracions de seguretat.Familiaritat amb APIs i protocols d’integració (REST, SOAP) per a Salesforce.Experiència amb eines de visualització i informes de dades dins de Salesforce.Coneixement de SOQL i SQL per a l’extracció i manipulació de dades.Certificacions Salesforce.Experiència prèvia:3+ anys d’experiència en administració, desenvolupament o consultoria de Salesforce.Experiència demostrable amb els mòduls de Salesforce, incloent Service Cloud, Sales Cloud, Marketing Cloud, Communities, Identity i Data Cloud.Experiència pràctica en personalització i integracions de Salesforce en entorns B2C i B2B.Al FC BARCELONA garantim processos de selecció lliures de prejudicis i amb igualtat d'oportunitats i no discriminació per raons d'origen, gènere, discapacitat o edat a totes les persones candidates durant el procés de selecció i que seran avaluades d’acord amb els requisits de l’oferta laboral amb transparència.

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Tarjeta de trabajo:

  • Puesto de trabajo Crm Solutions Specialist
  • Publicado en: 2025-03-06 18:13:48
  • Ciudad , Elche,
  • Salario:
  • Empresa: FC Barcelona