If you are and experienced Key Account Manager and passionate about Logistic and e-commerce and would like to oversee and develop the relationship with one of our top-tier fashion customers, you can ́t let this opportunity go!We are looking for a talented Global Key Account Manager, you will be an important player acting as the main point of contact, ensuring seamless warehousing operations across multiple regions and driving customer satisfaction and growth opportunities globally.The successful candidate for this role will be based in Madrid, with the flexibility to travel globally as required (approximately 30%-40% travel).First of all, you ́re probably interested in knowing more about Arvato company.We work with the most important clients in the fashion, cosmetics and pharmaceutical industries, including biopharmaceuticals and the most innovative therapies.We are a large international team, with more than 17.000 employees and more than 92 warehouses spread across more than 20 countries.In Spain we are more than 1.100 employees, of more than 30 nationalities.WE NEED YOU ABLE TO DO:Customer Relationship Management, build and maintain a strong, long-term relationship with the customer at all levels (from operational to C-suite).Act as the main bridge between the client and regional internal teams to ensure service delivery and identify improvement opportunities.Focus on Operational Excellence, overseeing the global warehousing operations for the client, ensuring service level agreements (SLAs) are consistently met.Collaborate with the operations and supply chain teams to ensure optimal performance and resolve escalations effectively.Ensure one-page global approach to the customer based on best practice exchange between internal regional network.Be in charge of Strategic Account Development, identifying new business opportunities and upsell additional services (e.G., value-added services, technology integration, or additional warehouse locations).Prepare and present quarterly business reviews (QBRs) and KPI performance reports to the client.Follow up the potential requirements of the customer ensuring homogeneous response across the industry and regional management implication.Financial Management, monitoring the account’s P&L to ensure profitability while meeting customer expectations.Develop pricing strategies in collaboration with regional teams to maximize value for both parties.Focus on Cross-functional Collaboration, working closely with logistics, warehousing, and IT teams to deliver scalable solutions aligned with the industry strategy.WE WILL MAKE THE PERFECT MATCH IF YOU HAVE:5+ years of experience in key account management, ideally in the logistics/supply chain sector.Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field.MBA or relevant postgraduate degree is a plus.Fluent to speak and write in Spanish and English.Strong background in managing global or multi-regional accounts, particularly in the fashion or retail industry.Proven track record of overseeing complex warehousing operations or distribution networks.Extensive experience and knowledge of the e-commerce logistics environment, including functional areas such as last-mile delivery, reverse logistics, inventory management, and omnichannel fulfillment.Strategic Thinking: Ability to align operational goals with the client’s strategic objectives.Exceptional communication and presentation skills.Strong skills in commercial negotiations, pricing, and contract management.Project Management: skilled in handling multiple projects with global coordination.High customer orientation and problem-solving ability.Strong analytical skills and attention to detail.Cultural sensitivity to operate effectively in a global environment.Key Metrics for Success:Achievement of revenue growth targets for the account.Consistent adherence to SLAs and improvement of KPI performance.Successful management of annual budget and profitability of the account.Client satisfaction scores and retention metrics.Do you think we fit? Well, keep reading.If you would like to immerse yourself in the most fascinating facets of the Supply Chain Solutions, this is the perfect project for you.DURING THE TRIP WE CAN OFFER YOU:- Hybrid work model: combine remote work with on-site collaboration.- 23 working days holidays.- Private health insurance, 50 % covered by the company.- Life insurance- Flexible remuneration: Ticket Restaurant, nursery school- Variable remuneration- Continuous training, e-learning platform.- Employee discounts platform, enjoy exclusive access to special prices and discounts.-International environmentWHAT WILL YOU FIND IN ARVATO?We are a great team taking logistics to another level.WE ARE ON IT! It is our value proposition, we are committed to a dynamic, technological environment, with a growth mindset, fast moving, we encourage career progression with a large variety of courses and targeted development programs.The values that move our spirit are creativity and entrepreneurship.We value an environment that promotes:- Critical and imaginative thinking- Transparency- Curiosity and passion- Experimentation and innovation- Mutual respect and trustDo you want to join our team?We are looking forward to meeting you!