Senior Service ManagerMalagaPermanent The BackgroundWe are partnered with an innovative IT solutions provider based in Spain but working with clients on a global scale. They have created a new position for a Senior Service Manager to join their team and lead a team including Incident, Problem and Change Managers.In this role you will mentor a high-performing team which will include coaching and promoting a culture of continuous learning. You will lead the development of Incident, Problem and Change strategies as well as policies and governance to ensure consistency, compliance and alignment with the ITIL framework. As part of the role you will provide regular reporting on metrics that relate to Incident, Problem and Change Management for the senior IT leadership.This an exciting opportunity to join a team where you can come in and help build up and drive a new function by implementing new ideas and innovations.The successful Senior Service Manager will have...Previous experience in a similar leadership role where have gained strong leadership and team management skillsA strong background in IT Service ManagementITIL v4 certification with detailed understanding of ITIL processes and principlesIf you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on +44 7425 559 243.