Technical Account ManagerPontevedraPontevedra, Galicia, ESTitle:Customer Success ExecutiveJob Summary:As a Customer Success Executive (CSE), you will play a pivotal role in managing and growing the product-related aspects of the renewals business for HCLSoftware products. You will work closely with high-value, high-touch customers, as well as other accounts as needed, ensuring product satisfaction and driving maximum renewal rates. Your key objectives include nurturing strong customer relationships, ensuring effective product adoption, identifying expansion opportunities, mitigating attrition risks, and driving revenue growth through successful renewals.Key Responsibilities:Renewal Strategy:Develop and implement tailored product strategies to maximize renewal rates while minimizing customer attrition.Customer Engagement:Act as the primary point of contact for product-related adoption, consumption, and renewal discussions, building and maintaining strong customer relationships.Proactive Insights:Regularly engage with customers to understand their evolving business needs, challenges, and objectives to ensure alignment with product offerings.Business Reviews:Conduct periodic business reviews to demonstrate the value of HCLSoftware products, identify expansion opportunities, and support upselling or cross-selling efforts.Collaborative Planning:Work closely with account teams and business partners to create and execute account plans and renewal strategies.Risk Management:Partner with the Customer Journey team to monitor product usage and identify potential attrition risks, implementing proactive measures to address them.Product Advocacy:Drive product adoption, educate customers on features and best practices, and identify opportunities for expansion within their business.Market Intelligence:Stay informed about industry trends, competitor products, and customer feedback to provide insights for product development and enhancement.Cross-Team Collaboration:Collaborate with sales, marketing, product management, training, and customer support teams to deliver a seamless and exceptional customer experience.Feedback Collection:Conduct customer satisfaction surveys and gather actionable feedback to support continuous improvement initiatives.Documentation:Maintain accurate records of customer interactions, transactions, and outcomes in the CRM system.Qualifications:Bachelor’s degree in Business, Marketing, Information Security, Information Technology, or a related field (or equivalent aptitude).Proven experience in sales, account management, or customer success, with a track record of achieving results.Strong technical aptitude, with the ability to understand and communicate complex software solutions.Exceptional communication and interpersonal skills, with the ability to build rapport and influence customer decision-making.Customer-centric mindset with a passion for delivering exceptional service and creating value for clients.Analytical and problem-solving skills, leveraging data to make informed decisions and drive success.Self-motivated and proactive, with the ability to work independently and as part of a collaborative team.Why Join Us?Be part of a dynamic team that values customer success as a key driver of our business growth. You’ll have the opportunity to make a direct impact on our clients' success, contribute to a culture of collaboration and innovation, and advance your career in a fast-paced, global organization.#J-18808-Ljbffr