You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together.In American Express, we know that with the right support, people and businesses have the power to progress in incredible ways. Whether we are financially supporting our Customers to grow their business or encouraging people to explore the world, our Colleagues constantly redefine what is possible, and we are proud to support each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over Colleagues, all with the common goal of delivering an exceptional experience to our Customers every day. As the face of the Company, you can create positive interactions with our Customers every day, from building a personalized travel or lifestyle experience to supporting all their daily needs. Additionally, you can enhance your skills through industry-leading training and continuous coaching, learning what it means to consistently set the benchmark for first-class Customer service.How will you make an impact in this role?Role and Responsibilities: A meaningful and rewarding job, done with integrity. Here are some of the things you will do in this role:Provide first-class Customer Service by responding to Customer inquiries and concerns through multiple channels (calls, chat, mobile messaging).Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing resolution on the first contact and negotiating a positive outcome for the Customer and American Express.Enhance the experience of our Card Members by identifying opportunities to offer additional products based on their needs.Meet and exceed quality standards, compliance regulations, and productivity goals.Navigate computerized systems and applications to provide service to our Customers and enable them to get the most from our online and mobile platforms.Document necessary information, such as payment details, Customer information changes, address changes, and travel notifications.Assign new priorities and adapt to a constantly evolving environment.Minimum Qualifications:Required Skills:Excellent command of Italian, with strong verbal and written communication skills, especially in a business context.Demonstrate personal excellence through a positive approach to difficult situations.Show passion for servicing by providing exceptional service at every interaction with our Customers.Resilience and ability to work in a dynamic, multitasking environment, using multiple systems and digital tools to serve our customers.Strong interpersonal and communication skills, both verbal and written.Assertiveness to manage difficult conversations.Excellent negotiation, influencing, and initiative skills.Strong teamwork and collaboration skills with colleagues across the company.Critical, analytical, and problem-solving skills, with strong attention to detail and adherence to company policies and procedures.Ability to work in a virtual environment.Required Qualifications:High school diploma / university degree.Thorough knowledge of the English language.Knowledge of other European languages will be considered a plus.Flexibility on the workplace: Full time. Shift flexibility requirements: temporarily some shifts may be performed remotely.American Express offers an exceptional and diverse work environment. High performance is rewarded with targeted incentives. The job offer from American Express is subject to the successful completion of a background verification check, subject to applicable laws and regulations.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Support for financial well-being and retirement.Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.Generous paid parental leave policies (depending on your location).Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).Free and confidential counseling support through our Healthy Minds program.Career development and training opportunities.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.#J-18808-Ljbffr