Assistant Store Manager - Designer Outlet La Roca Village KEY ACCOUNTABILITIES Assist and support the Store Manager in managing daily operations: sales, administration, customer service, merchandising and communicationMaximize contribution by helping to achieve budget sales and controlling costsStaff selection, training, HR management and administrative issues in coordination with the Store ManagerDevelop and motivate the team in order to achieve highest possible levels of customer service and performance.Have a focus on sales and key performance indicators of the store results by ensuring a professional handling of our customers’ needsManage the customer experience, queries and complaints in a timely and efficient manner. Ensure that customer service standards are adhered to and business opportunities are maximized.Manage the store presentation including cleanliness, visual display and merchandising so it is reflective of the brand.Reach targets and respect the priority of all activities assigned by the Store Manager in relation to store’s image, performance and profitability KEY REQUIREMENTS Smart, intelligent, fun, goal orientated, and driven by integrityExcellent EnglishRetail Leadership experience in a vertically integrated companyKnowledge of the Markets is an assetHands On mindsetSelf-starterAccessories experience is an important plusResults-oriented and process driven, with high expectations of self and teamExceptional written and verbal communication skillsEncourage an open, honest and positive team environment