The Customer service representative corporate closely with the Key Account manager\ The regional sales manager. They create the main pipeline between the customers and the company. The main job is to provide accurate product/service information and resolve any emerging problems that our customers might face with accuracy and efficiency.ResponsibilitiesProvide outstanding customer support by analyzing, processing, and responding to customer and sales team needsProcess all customer orders accurately and promptly upon receipt. Customer data must be validated at the time of order for pricing, terms, exceptions, and any special shipping requirements. Orders must be processed from entry through shipment and invoicingEnsures that all customer queries (internal and external), on product quality, availability, and substitutions, inventory and order status, pricing, billing, invoices, and carrier concerns are resolved satisfactorilyAssist the sales team with account inquiries and problems involving product quality, carrier concerns, product availability, pricing, and billing.Responds to all customer complaints immediately and notify all relevant parties. Escalate as needed.Maintain customer account information, assuring efficient billing and maintenance of all related paperworkResponsible for compliance with applicable corporate policies and proceduresQualificationsAssociate degree preferred or equivalent work experienceExperience in customer service team environment- 3 yearsKnowledge of ERP system (SAP Business 1 -advantage)Microsoft Office software, Excel, and othersAbility to work cross-functionally, with a customer-driven focus and a sense of urgencyExcellent customer service skills and ability to write and express ideas clearly; plan and prioritize workFamiliarity with Incoterms and import/export documentation is a plusPeople-oriented with the ability to interact effectively with customersProactive approach and abilitiesHands-on, highly organized, high level of accuracyTeam playerAble to work independentlyPleasant temperament combines with assertivenessExperience in the food and beverage industry- an advantage